Countertop FAQs

Once you purchase the stone…

If you’re remodeling, our company will work with you to schedule appointments for measurements and installation (818.890.0810). With new construction, your builder will typically coordinate the installation for you.

Unless it is pre-arranged and included in the contract, Planet Stone installers will not tear out your existing countertops. It is the customer’s responsibility to arrange for the removal of existing countertops prior to installation. (ALSO, plywood installation) All details should be worked out in your Purchase Agreement prior to the arrival of the installers.

If Planet Stone is contracted to tear out any existing countertops, the customer is responsible for removal of all items in the base cabinets.

Yes, Planet Stone is not licensed for plumbing. While the process usually takes between one and two weeks, demolition can be completed the day of installation to avoid any inconvenience. The customer is responsible for contacting a local plumber for reconnection. If a general contractor is involved, you can often arrange to have a temporary sink installed.

To avoid installation difficulties and delays, please be sure walls and cabinets are structurally sound, straight, level and square.

All cabinets must be installed on the same plane. Sinks and cook tops should also be available at the site during initial measurements. To verify cutout dimensions, you must review what is covered in your Purchase Agreement to ascertain responsibility of our installer.

This is the responsibility of the purchaser or general contractor. Planet stone is only responsible for making the necessary cutouts for any sinks, faucets and cook tops, to be later installed by the customer or general contractor.

In the case of an under mount sink, Planet Stone will install the sink, but is not licensed to connect any plumbing.

Yes. For proper cutout size verification, it is necessary to have the sink and faucet fixtures, as well as any appliances, available during installation.

Every effort is made to protect your walls and other adjacent surfaces. When a heavy, natural stone, countertop is installed, however, some scuffing may occur. Any “touch ups” needed are the responsibility of the homeowner.

The factories and quarries are the ones who create the finished product on the face or surfaces of the slab. Planet Stone is, therefore, not responsible for any imperfections on the face of the stones. Planet Stone is the fabricator who cuts the slab and/or edges according to the necessary measurements for installation.

Planet Stone is not responsible for natural variations in the colors and distribution of the pattern or natural variations in the background tones, including any spots or blemishes. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect the structural integrity of the material. An exact color cannot be guaranteed with natural stone or quartz.

According to Caesar Stone, warranties are at the sole discretion of Caesar Stone USA, Inc. No representative, dealer, salesperson, distributor, fabricator or any other person is authorized to make any warranty or promises on behalf of Caesar Stone USA, Inc., with respect to the Caesar Stone quartz surfacing products. Customers need to register their product within a maximum of 30 days.

For registration of your warranty, please make sure you register with one of the following websites, in accordance with the materials ordered:

  • http://www.caesarstoneus.com
  • http://www.silestoneusa.com
  • http://www.cambriausa.com
  • http://www.pentalonline.com
  • http://www.qortstone.com

At Planet Stone, we stand behind our craftsmanship and offer a 1 year warranty on all installations and labor. Product warranties are based on the materials used. Please note that we are unable to warranty natural stone due to its inherent variations. If there are any problems, please contact us for assistance.

Planet Stone will be happy to answer any questions you may have. Please call us at 818.890.0810.

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